Frequently Asked Questions

We are Ixir Technologies

Dear customer,

Here is a list of questions our customers frequently ask. If there are technical questions regarding an item, make sure you read all the specs regarding the specific product first.

Should there still be questions or comments, reach out to us through the contact page, and we will be happy to assist you.

Thank you for visiting!

FAQ

Why doesn't the Tempered Glass Screen protector cover the entire glass surface of the Apple iPhone / Samsung Galaxy?

The iPhone / Galaxy feature an aesthetic enhancement that curves the edges of the glass screen. This fall-away begins 2.8 mm from the edge. Tempered glass is flat and rigid meaning that the protector must end before the curve begins so that it can properly attach to the screen.

Why does the screen protector appear to fall just short of the black edge of the viewable screen?

The screen protector is actually cut to the exact width of the viewable screen. However, an optical illusion can occur on the edges of a glass screen protector due to its thickness and the light refracted against this edge. Depending on the angle of the light hitting the screen protector, its edge may appear to extend further or fall short on one side versus the other. But when you tilt or turn the phone, this illusion will shift. It is important to align the screen protector perfectly when applying it to ensure that it is perfectly centered.

How long will it take to receive my package?

We currently have three shipping options for orders: Standard, Expedited, and Express. The average time it takes from order to delivery is as follows:

Standard: 3-7 days
Expedited: 1-5
Express: 1-3

How do I place an order?

When you click the Shop link on top of the page, you can see all the products that are currently available. Press the Add to Cart button under each item that you want to buy. When done, press Checkout. This will take you to the final page to make payments. If you have a coupon, use it during checkout to get a discount.

FAQ

Why can't the edges of the Tempered Glass Screen Protector be curved to match the screen?

There are several reasons for this. First tempered glass is manufactured in flat sheets and then cut. It cannot be curved after being manufactured. It also compromises the structural integrity of the glass if it were bent on the edges defeating the purpose of the screen protector. Lastly, a curved edge screen protector would catch air upon application leaving air bubbles that would be near impossible to remove.

How do I ensure perfect alignment when installing the screen protector?

When applying the screen protector, it is best to shine a light straight down on the screen and turn the phone so that all shadows and reflections fall evenly on both sides of the phone.

How do I track my order?

As soon as we process your order, we send you an email with a tracking number. You can enter that number in the respective shipping company’s “Track Order" field and see the progress with the estimated delivery date.

Who should I to contact if I have any questions?

If you have any other questions regarding your order or our products, please go to our contact page and send us a message using our contact form.

We always have someone who will usually respond within 12 hours.