Lifetime Replacement Warranty
Ixir® offers a 30-day full refund and a Lifetime Replacement Warranty on any item. If, for any reason, you are not satisfied with your purchase, you can contact us to get reimbursed within 30 days or to send in your product(s) for a replacement.
To return an item, please follow these instructions:
Terms and Conditions
- Item(s) must be purchased from goixir.com or an authorized seller on Amazon.com or eBay.com. See here.
- Items must be returned within 30 days and include all packaging and contents.
- Please include all used and unused products to receive refund.
- We do not refund shipping costs in either direction.
- Please allow up to two weeks for refunds to be processed.
- During Black Friday, Cyber Monday and other major promotional sale days, we cannot apply larger discounts retroactively.
- If you made a purchase and a larger discount was offered after your purchase, we cannot apply the larger discount to a previous order.
- Contact Customer Service within 30 days of your purchase.
- Please provide your name, email address, order ID, item name, quantity, and the reason for your return.
- You will receive an email from us approving your return.
- Once you receive the approval, you can return your item(s).
Failure to provide us with all the information may result in the refusal of the return and/or replacement.
Once your return is received and processed by us, we will credit the credit card or PayPal account used to place the order (minus any shipping charges that were incurred when the order was placed). You will be notified via email once your credit has been issued. The credit usually appears within 3 to 5 business days, depending on how long it takes the credit card company to process the refund. Note that your credit card issuer does not notify us when the credit is refunded to your account. This information must be requested from the credit card issuer.
Please send your return to:
Attn: Return Dept.
140 E Ridgewood Avenue, Suite 415
Paramus, NJ 07652
It is HIGHLY recommended you ship your return with some type of tracking number or delivery confirmation number to ensure your package is returned to us.
Ixir is a trademark of Ixir Technologies, LLC with the United States Patent and Trademark Office (USPTO) Serial Number 86603353. See here for details.